Contact Prada Eye Glasses — Customer Support, Orders, Returns & Shipping

Email Support

Reach our team for order help, product questions, or returns.

[email protected]

Hours: Mon–Fri 9:00–18:00, Sat 10:00–15:00 (ET)

Returns & Refunds

30‑day returns. Start here for eligibility and steps.

View Policy

Shipping Info

Timelines, tracking, and delivery options.

Shipping Details

Terms & Privacy

How we handle your data and service terms.

Privacy Terms

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We typically reply within 1 business day.

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FAQs

How long does shipping take?

Most in‑stock items ship within 1–2 business days. Delivery typically takes 2–5 business days within the contiguous US. See Shipping Information for full details.

What is your returns policy?

We offer a 30‑day return window on eligible items in new condition. Start by reviewing our Refund & Returns Policy and contact us for a return authorization.

Are your products authentic?

Yes. All products are authentic and sourced from authorized channels. Original packaging and documentation are included where provided by the manufacturer.

Do you offer prescription lenses?

Many frames are prescription‑ready. We can advise on fit and lens options, then you can fulfill lenses with your preferred optician. Contact us with your RX for guidance.

Can I track my order?

Yes. You’ll receive a tracking link by email when your order ships. If you didn’t receive it, check spam or email us with your order number.

Responsive Support Thoughtful help within business hours
Transparent Policies Returns and Shipping
Secure & Private Privacy‑first handling