Fast, trackable delivery on authentic Prada eyewear. Free 30‑day returns.
Same‑day dispatch on in‑stock items (order by 2:00 pm ET)
Free Standard shipping on US orders $99+
Global delivery with duties handled at checkout in select regions
United States
Standard: 3–6 business days — Free $99+ or $6.95
Expedited (2‑Day): 2 business days — From $18
Next‑Day: 1 business day — From $35
Cutoff: Mon–Fri, 2:00 pm ET
Canada
Standard: 4–8 business days — From $12.95
Duties/Taxes: Calculated at checkout where available
Remote areas: +1–3 business days
UK, EU & International
Tracked: 5–10 business days — From $19.95
Express: 2–5 business days — Carrier‑calculated
Customs: Duties/taxes shown at checkout (DDP where available)
Business days exclude weekends and US holidays. Delivery windows begin once your order ships.
Overview
Order Processing Times
In‑stock frames (no lenses): Ships same business day if ordered by 2:00 pm ET; otherwise next business day.
Prescription lenses: Add 2–4 business days for lens crafting and quality checks.
Custom/tinted/polarized upgrades: Add 1–3 business days.
Weekend/holiday orders: Ship on the next business day.
You will receive a confirmation email at purchase and a tracking email once your order ships.
Shipping Methods & Carriers
Standard: USPS, UPS Mail Innovations, or FedEx Ground (3–6 business days)
Expedited 2‑Day: UPS 2nd Day Air or FedEx 2Day (2 business days)
Next‑Day: UPS Next Day Air or FedEx Standard Overnight (1 business day)
International: DHL Express, UPS Worldwide, or FedEx International (2–10 business days)
Carrier is selected automatically based on speed, reliability, and destination. Rates are shown at checkout.
Addresses & Restrictions
PO Boxes: Available via USPS for Standard shipping only. Expedited services require a street address.
APO/FPO/DPO: Supported with USPS. Please allow 7–15 business days; delivery may vary by unit.
Signature on delivery: Required for orders over $500 and optional for others. You may waive signature at checkout (risk of loss transfers on carrier scan).
Address changes/cancellations: We can modify orders that have not yet entered fulfillment. Contact support promptly with your order number.
Tracking & Delivery
Tracking links are emailed as soon as your order ships and update within 24 hours.
Missed delivery? Carriers typically attempt redelivery or hold at a nearby facility for pickup.
Marked “delivered” but not received: Verify the address, check with neighbors and building staff, then contact us within 5 business days for assistance.
Damaged in transit: Keep all packaging and photos; reach out to us to start a claim and prompt resolution.
International Shipping & Duties
We ship to most countries worldwide with tracked delivery.
Duties and taxes are calculated at checkout where available (DDP). Otherwise, they may be due on delivery per local regulations (DDU).
Customs processing can extend delivery timeframes beyond the estimates shown.
If a package is refused due to duties/taxes, original shipping and return fees may be deducted from any refund.
Split Shipments, Backorders & Pre‑orders
Split shipments: To get items to you sooner, we may ship available items first at no extra cost.
Backorders: We’ll email an estimated restock date; you may wait, exchange, or cancel at any time before shipment.
Pre‑orders: Charged at checkout; ship by the stated release window. We’ll keep you updated if dates change.
Returns & Exchanges
Free 30‑day returns on eligible items in original condition. Start a return via our Returns page or contact support.
Original shipping fees are refundable only if the item is defective or we made an error.
Prescription/custom lens fees may be non‑refundable once lenses are cut; we will advise during the return process.
Exchanges ship out once your return is scanned by the carrier.
In‑stock items ship the same business day if ordered by 2:00 pm ET. Orders after the cutoff, on weekends, or holidays ship the next business day. Prescription lenses add 2–4 days.
How do I qualify for free shipping?
Free Standard shipping applies automatically to US orders of $99 or more after discounts and before taxes.
Do you require a signature?
Orders over $500 require a signature on delivery. You can opt into a signature for added security on any order.
Can I change my address after ordering?
Yes—if your order has not entered fulfillment. Contact us immediately with your order number and the correct address.
Do you ship to PO Boxes or APO/FPO?
PO Boxes: Standard only via USPS. APO/FPO/DPO: Supported with USPS; allow additional transit time.
What if my package is lost or shows “delivered” but I can’t find it?
Wait 24 hours, check with neighbors and building staff, then contact us within 5 business days. We’ll assist with a carrier trace or replacement.